Correction Certifications
ITIL Problem Management vs Incident Management Exam
The exact change
Before
"The service desk's job when an incident arrives is not to understand it -- it is to resolve it. Understanding is problem management's job..." -- Stuart Rance, ITIL 4 author and consultant
After
De-attributed the quote to plain unattributed prose, removing the Stuart Rance attribution (no locatable source). Removed the now-orphaned Rance blog-citation reference-list entry.
Suggested change
De-attributed the quote to plain unattributed prose preserving the underlying claim; removed the now-orphaned Rance blog-citation reference-list entry tied directly to the fabricated quote and renumbered remaining references.
Why this is better
Applied fact-check fix: de-attributed one unverified quote, removed orphaned reference entry.
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