What was corrected
"DevOps didn't break change management -- it exposed the parts of change management that were theater rather than substance..." -- Gene Kim, co-author of The Phoenix Project and The DevOps Handbook / "Emergency change authorization is not the absence of authorization..." -- Kaimar Karu, former Head of ITIL at Axelos
De-attributed both quotes to plain unattributed prose, removing the Gene Kim and Kaimar Karu attributions (no locatable source for either). Removed the now-orphaned Karu conference-proceedings reference-list entry; retained the legitimate Gene Kim book references (The Phoenix Project, The DevOps Handbook) since they are real independently-published works not being used to source the removed quote.
Suggested change
De-attributed both quotes to plain unattributed prose preserving the underlying claims; removed the now-orphaned Karu conference-proceedings reference-list entry tied directly to the fabricated quote (retained the legitimate Gene Kim book references, which are real independently-published works not being used to source the removed quote) and renumbered remaining references.
Why this is better
Applied fact-check fix: de-attributed two unverified quotes, removed one orphaned reference entry while retaining legitimate unrelated references.
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