The exact change
"The governance/management distinction is not COBIT's invention..." -- Steven De Haes, co-author of COBIT and professor at University of Antwerp / "I've seen organizations implement ITIL brilliantly and still fail COBIT assessments..." -- Kevin Holland, ITIL author and consultant
De-attributed both quotes to plain unattributed prose, removing the Steven De Haes and Kevin Holland attributions (no locatable source for either). Removed the now-orphaned De Haes and Holland reference-list entries.
Suggested change
De-attributed both quotes to plain unattributed prose preserving the underlying claims; removed the now-orphaned De Haes and Holland reference-list entries and renumbered remaining references.
Why this is better
Applied fact-check fix: de-attributed two unverified quotes, removed orphaned reference entries.
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