Workplace Communication Explained

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1. 31 July 2026 · corrected by Emir Baycan

   A review of the research and case-study sections of this article on workplace communication found that several statistics attributed to real researchers had been conflated with different studies, one researcher and study could not be verified anywhere, and a company's asset figure was presented as a sustained level when it was actually a brief peak. The sections were rewritten to correct these issues while preserving the real people, companies, and general findings.

   What the page claimed

   The article attributed a '$26,041 per employee' cost figure to David Grossman's 400-company study, when that figure actually comes from a different, unrelated small-business study, while Grossman's real study reported a different, company-level figure. It attributed a '47 percent higher shareholder returns' finding to a 2016 Grossman follow-up study, when that finding actually comes from a separate Watson Wyatt communication ROI study. It cited a researcher named Judith Mayer and a 2013 Journal of Business Communication study that could not be verified anywhere. It cited a 2013 Journal of Applied Psychology study by Tamara Giluk and Bruce Gerhart with specific figures that do not match either researcher's documented body of work. It described Bridgewater Associates as managing 'over $150 billion... consistently... over 30 years,' when that figure was only reached briefly around 2020. And it cited a 2004 Journal of Organizational Excellence article by Frank Shipper on W.L. Gore that could not be verified, though Shipper has genuinely studied Gore extensively in other, real publications.

   What was corrected

   The section now correctly separates the Grossman company-level cost figure from the unrelated small-business per-employee figure, correctly attributes the 47 percent shareholder-return finding to the real Watson Wyatt study, removes the unverifiable Judith Mayer citation while describing the real, broader halo-effect research area, removes the unverifiable Giluk and Gerhart citation while describing the real, broader managerial-communication research area, describes Bridgewater's assets under management accurately as having peaked around $150 billion rather than being sustained at that level for decades, and describes Frank Shipper's real, extensive body of work on Gore without the unverifiable specific citation.

   Why: Web searches for each citation and statistic found a mix of real figures attached to the wrong study, an entirely unlocatable researcher and study, and a company financial figure presented with more permanence than the record supports. Since the underlying research areas, companies, and general conclusions are real and well documented, the sections were rewritten to correct or remove the specific inaccuracies rather than deleting the material outright.

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