Why Miscommunication Happens

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Correction history

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1. 28 July 2026 · corrected by Emir Baycan

   Corrected two issues: separated the Grossman/Holmes Report $62.4 million communication-cost estimate from the 47% total-shareholder-return figure, which comes from a distinct line of corporate-communication research (in the Watson Wyatt/Willis Towers Watson tradition) rather than being part of Grossman's own study; and qualified the SBAR protocol's reported reduction in communication-related adverse events as varying by study and hospital setting rather than a precise 37% figure from a specific 10-hospital, two-year implementation. The 2015 University of Chicago text-message study, the correct 1989 Camerer/Loewenstein/Weber curse-of-knowledge attribution, and the Epley et al. 2003 Journal of Personality and Social Psychology study were verified accurate and left in place.

   Before

   The article attributed both a $62.4 million cost estimate and a 47% shareholder-return figure to the same Grossman/Holmes Report study, and cited a precise 37% SBAR adverse-event reduction from a specific 10-hospital study.

   After

   Separated the two conflated studies and their sources, and reframed the SBAR figure as varying across studies rather than one precise result.

   Why: Two distinct studies had been merged under one citation, and a precise improvement figure could not be tied to a single verifiable source. Corrections separate the attributions and scope the SBAR claim rather than adding new sources.

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Full contribution timeline

1. Correction 28 July 2026

   Emir Baycan: Corrected two issues: separated the Grossman/Holmes Report $62.4 million communication-cost estimate from the 47% total-shareholder-return figure, which comes from a distinct line of corporate-communication research (in the Watson Wyatt/Willis Towers Watson tradition) rather than being part of Grossman's own study; and qualified the SBAR protocol's reported reduction in communication-related adverse events as varying by study and hospital setting rather than a precise 37% figure from a specific 10-hospital, two-year implementation. The 2015 University of Chicago text-message study, the correct 1989 Camerer/Loewenstein/Weber curse-of-knowledge attribution, and the Epley et al. 2003 Journal of Personality and Social Psychology study were verified accurate and left in place.

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