How Metrics Influence Behavior
How metrics influence behavior: visibility drives accountability, but poorly designed metrics can backfire, encouraging gaming instead of genuine performance.
Changes accepted
Computed from the content the publisher accepted, line by line. Neither the contributor nor CitePep writes this diff by hand.
Why this is better
The Graham/Harvey/Rajgopal attribution and the main-paragraph Wells Fargo figure (2 million) were already correctly fixed in body content. But a SECOND body-text leftover survived in the Goodhart's Law domain-examples summary table, which still said '3.5 million unverified accounts; $185 million fine', inconsistent with the already-fixed paragraph above it. Fixed the table cell to '2 million unverified accounts', PUT, and verified clean on re-fetch. FAQ decoded (4-step op-sequence) and checked - no mention of these facts.
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