Correction

Correction: Follow-Up Emails That Get Responses: Timing and Tips

Corrected by Selen Ikbal Uslu · Content Quality Analyst and English Language Specialist

Selen Ikbal Uslu found something wrong, outdated, or unsupported on this page and proposed a fix. The publisher accepted the correction.

Role
Correction
Publisher
Evolang
Status
Accepted
Date
19 July 2026

The exact change

Before

Zeigarnik, B. (1927). On finished and unfinished tasks. Psychologische Forschung, 9, 1-85. DOI: 10.1007/BF02409755 [...] Pink, D. H. (2012). To Sell Is Human: The Surprising Truth About Moving Others. Riverhead Books. DOI: 10.5555/2568282 [...] Meyer, E. (2014). The Culture Map: Breaking Through the Invisible Boundaries of Global Business. PublicAffairs. DOI: 10.1177/0022022116659802 [...] Cialdini, R. B. (2006). Influence: The Psychology of Persuasion (Revised ed.). Harper Business. DOI: 10.1017/S0813483900008238 [...] A study by Yesware analyzing over 500,000 email threads found that reply rates increase by 21 percent with just one follow-up, and the first follow-up is statistically the most effective single email in any sequence.

After

Zeigarnik, B. (1927). On finished and unfinished tasks. Psychologische Forschung, 9, 1-85. [...] Pink, D. H. (2012). To Sell Is Human: The Surprising Truth About Moving Others. Riverhead Books. [...] Meyer, E. (2014). The Culture Map: Breaking Through the Invisible Boundaries of Global Business. PublicAffairs. [...] Cialdini, R. B. (2006). Influence: The Psychology of Persuasion (Revised ed.). Harper Business. [...] A study by Yesware analyzing over 500,000 email threads found that if the first email receives no reply, there is roughly a 21 percent chance of getting a reply to a single follow-up, showing that a first follow-up meaningfully improves the odds of a response.

Why this is better

The reference for Bluma Zeigarnik's classic 1927 paper is given DOI 10.1007/BF02409755, but that DOI actually resolves to a different work: Kurt Lewin's 'Untersuchungen zur Handlungs- und Affektpsycho; Daniel Pink's trade book 'To Sell Is Human' is given a fabricated DOI (10.5555/2568282, an ACM-style placeholder prefix not used for popular non-academic books). Trade books published by Riverhead Boo; Erin Meyer's trade book 'The Culture Map' is given a fabricated DOI (10.1177/0022022116659802) that actually belongs to an unrelated cross-cultural psychology journal article, not to Meyer's book, whi; Robert Cialdini's trade book 'Influence' is given a fabricated DOI (10.1017/S0813483900008238). Harper Business trade books do not carry academic DOIs, and this identifier does not resolve to Cialdini; The article states Yesware's study found reply rates 'increase by 21 percent with just one follow-up,' framing this as a 21-percentage-point increase. Yesware's actual published finding is tha

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