Full edit: The Net Promoter Score (NPS): Does It Work?
Correction by Emir Baycan · accepted 11 July 2026
Full edit
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Every change in this contribution, computed from the content the publisher accepted on 11 July 2026. Changed words are highlighted.
−expanded it in the 2006 book The Ultimate Question: Driving Good Profits…
+expanded it in The Ultimate Question (2006) and the 2011 edition…
−A 2016 meta-analysis by Morgan and Rego, published in the…
+A 2006 study by Morgan and Rego, published in Marketing…